FREQUENTLY ASKED QUESTIONS

ABOUT HEALTHY CAVE

what is healthy cave?

Having a delicious meal cooked from scratch used to mean planning, time and effort. Not any more, we came up with a solution to make it tastier, easier and more accessible.

Healthy Cave Means:

Delicious & Nutritious Food

No waste

No Stress

More Time

With a Healthy Cave plan, you will have expert chefs making exactly what you want at the click of a button

How Do Healthy Cave Plans Work?

Plans To Suit Your Lifestyle & Needs

Choose from our range of plans designed by expert chefs and nutritionists to suit your needs

Keeping It Fresh

Fresh ideas are as important in food as fresh ingredients. That's why we'll always have new and exciting recipes each week to keep your taste buds entertained

Completely Flexible

You can choose exactly the meals that suit you every week using our custom menu builder

No Commitments

Going on a holiday? Not around next week? Not a Problem! Simply skip your delivery using our plan manager by 12am on the Monday prior to your next delivery. This is so we can give our suppliers enough notice for the exact quantities we need. We always reduce food waste as much as possible, so we need our cut-off to make this happen.

How Do We Source Our INGREDIENTS?

Top chefs know that quality ingredients are everything. We work closely with local suppliers to secure the freshest & best quality ingredients for our customers.

MY PLAN

how Do I choose what i want each week?

You can edit your plan with our custom menu builder to make sure you get exactly what you want. Make sure you complete any changes by 12am on the Monday prior to your next delivery

Oh and don't worry if you forget to make a selection, our custom menu builder is super smart and remembers your preferences from previous orders to make sure you get something you'll like!

To choose what you want to receive in your order:

1. Log In to your Account

2. Under account details select Manage Subscription

3. Select Manage Upcoming Orders

4. Under the relevant order select Make Your Selections

5. Once you have finished updating your selections remember to click Save Selections

Can I See Nutritional INFORMATION?

Everything you need to know nutritionally about your plan is visible on our custom menu builder:

Macro-nutrient Breakdown

Calories

Allergens

Ingredient Information

MY DELIVERY

Where do you Deliver?

We deliver throughout the UK and Republic Of Ireland

Please note, there are some geographical locations which we are currently not able to deliver.

What IF I'm not home for my delivery?

Not a problem! We operate a leave in a safe place policy. Our delivery drivers will simply leave the box in the designated safe place that you specify.

Our temperature controlled packaging contain special insulation and ice packs to keep your delivery fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

how is my delivery kept fresh?

Our temperature controlled packaging contains special insulation and ice packs to keep your delivery fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

when will i receive my delivery?

You will receive you delivery on the day specified on your account. Depending on where you live, there may be different delivery options available to you.

MY ACCOUNT

What payment methods can I use to pay for my order?

We accept all payment cards: VISA, MasterCard, Maestro and American Express.

How do I cancel my subscription?

Stopping your subscription is easy but you do have to make sure you skip or stop your deliveries by 12am Monday, the week before your next delivery is due.

1. Log In to your Account

2. Under account details select Manage Subscription

3. Click Cancel Subscription

HOW DO I Pause MY SUBSCRIPTION?

Pausing your subscription is easy but you do have to make sure you pause, skip or stop your deliveries by 12am Monday, the week before your next delivery is due.

1. Log In to your Account

2. Under account details select Manage Subscription

3. Click Pause Subscription

How do I Skip a delivery? 

Skipping a delivery on your subscription is easy but you do have to make sure you pause, skip or stop your deliveries by 12am Monday, the week before your next delivery is due.

1. Log In to your Account

2. Under account details select Manage Subscription

3. Select Manage Upcoming Orders

4. Under the relevant order select Skip Order

CONTACT US

  • Mo-Fr 09:00 - 17:00

+(44) 028 3778 8160

  • info@healthycave.co.uk